Last updated: 1 May 2026
Three-stage process
Stage 1: Customer support
Email info@finvoq.com or message us through the in-app chat. Our team responds within one business day and aims to resolve straightforward issues within three business days.
Stage 2: Compliance officer
If your issue isn't resolved at Stage 1, escalate to our Compliance Officer:
- Name: Ms. Anjali Sharma
- Email: info@finvoq.com
- Phone: +91 22 4900 0000 · Mon–Fri 10am–6pm IST
- Address: Finvoq Wealth Pvt. Ltd., Delhi, India
Compliance acknowledges within 2 business days and resolves within 15 business days per SEBI guidelines.
Stage 3: SEBI SCORES
If you remain dissatisfied, escalate to SEBI's online complaint portal: https://scores.sebi.gov.in/. You'll need our registration details: AMFI Registered Mutual Fund Distributor — ARN-346787 (EUIN E660362).
What information to include
- Your full name and registered email/mobile.
- Your client ID, if known.
- The transaction or recommendation in question, with dates.
- What outcome you want.
- Any attachments: emails, statements, screenshots.
Our service standards
| Stage | Acknowledge | Resolve |
|---|---|---|
| Customer support | 1 business day | 3 business days |
| Compliance officer | 2 business days | 15 business days |
| SEBI SCORES | Per SEBI | Per SEBI |
Records
Every complaint is logged with a unique reference ID. The full audit trail is available to you on request and to SEBI on demand.